Support, Troubleshooting, & Maintenance

VAST Learning Lab:

An overview of the VAST Support methodology, Case Framing, Log Collection, and general maintenance procedures to ensure cluster health and rapid problem resolution.

Agenda:

• Troubleshooting Best Practices

• Opening a Ticket and Proper Case Framing

• Evaluating the Current State (CLI and Linux Host Commands)

• Collecting VMS and Docker Logs

• Problem Isolation (Physical, Network, or Application layer)

Explore the other sessions in this nine part series here.