Support, Troubleshooting, & Maintenance

An overview of the VAST Support methodology, Case Framing, Log Collection, and general maintenance procedures to ensure cluster health and rapid problem resolution. Agenda: • Troubleshooting Best Practices • Opening a Ticket and Proper Case Framing • Evaluating the Current State (CLI and Linux Host Commands) • Collecting VMS and Docker Logs • Problem Isolation (Physical, Network, or Application layer)